A Study on Service Quality in Hospital Management with Special Reference to Mamalar Hospital in Pudukkottai

Abstract :

Service are becoming an increasingly important element of national economics and it is crucial to appreciate the distinguishing qualities of service and resulting management implication with specific focus on healthcare service. The delivery of quality healthcare service and the integration of thereof in healthcare policies is a concern in various health organization across the world. In the past decade in particular patient satisfaction has become an important performance measures and outcome of health care. Research in healthcare satisfaction is vital to ensure a health quality of care and patient satisfaction and to maximize the benefit of service resources, although this is still limited in India. There are over 100 employee are working here providing the services. The staffs are behaving like their own family numbers of the patient with kind. The managing director of the hospital is Dr.M.Thillaimar. There are lots of department divide the appropriate people to get service from the respective section. The doctor who are working here are the best in services.

Author Name : S.Durga

Keywords: Service Quality, Hospital Management, Pudukkottai.


Posted

in

by

Tags:

Comments

Leave a Reply

Your email address will not be published. Required fields are marked *