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ANALYZING SERVICE QUALITY AND ITS IMPACT ON CUSTOMERSATISFACTION: A STUDY WITH SPECIAL REFERENCE TO ASIANPAINTS

Dr. H. Divyaa Assistant Professor, Department of Business Administration, Dwaraka Doss Goverdhan Doss Vaishnav College, Chennai. ABSTRACT This study focuses to analyzing the service quality and its impact on customer satisfaction: A study with special reference to Asian paints. The aim of the study to analyzing the customer satisfaction towards service quality of product, Colour […]

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Workplace Diversity and Inclusion: Strategies to enhance Effective Implementation and Benefits to Organizational Culture

1Dr.M.ILAMATHI, & 2Dr.UMARAMAN.M 1Faculty in College of Business Management, Standalone MBA, Krishnagiri (Affiliated to Anna University), Krishnagiri, Tamil Nadu. 2Professor and Head, Department of Management Studies, Rajalakshmi Engineering College, Chennai, Tamilnadu. Abstract Three major concept of organisation success depends on the equal treatment of employees irrespective of their caste, religion, gender, sexual orientation. Diversity includes […]

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MARKETING OF TOURISM PRODUCTS IN KERALAMARKETING OF TOURISM PRODUCTS IN KERALA

Renjitha Rajeev Asst. Professor, Post Graduate Department of Commerce, Government College, Chittur, Palakkad – 678 104, Kerala, Email: renju.rajj@gmail.com. Abstract Kerala, tourism has a significant role because of its potential in creating employment, enhancing production and productivity and contribution towards the development of the State. Effective marketing and promotional measures are essential to attract tourists […]

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SOCIAL RESPONSIBILITY OF NEWS MEDIA INDUSTRY; A CASE STUDY OF MADHYAMAM IN KERALA

Mrs. RENJITHA RAJEEVAssistant Professor Of Commerce, Sri. C. Achutha Menon Govt College, Thrissur, Kerala ABSTRACTCorporate Social Responsibility (CSR) has emerged as a fundamental dimension of contemporary organizational functioning, extending beyond traditional profit-oriented objectives toward broader societal engagement. While CSR has been extensively examined in manufacturing and service industries, limited scholarly attention has been devoted to […]

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