Abstract :
The purpose of this thesis is to evaluate the use of Quality Function Deployment (QFD) as a management tool to
benefit project managers. The United States building construction of Engineers is one of the largest construction
management organizations in the world, annually performing over 3.5 billion dollars worth of work. The project manager has primary responsibility within the construction, to ensure the design both fulfils user’s requirements and is prepared correctly, and that quality control/assurance procedures are correctly administered. QFD was developed and to improve quality and lower costs in industrial and business related fields, by assuring all of building construction operational decisions are driven by owner needs. It uses a set of matrices to relate owner wants and needs with project specifications and requirements.QFD assists project managers to clearly identify and prioritize owner and labour requirements in development of the conceptual and final design. It is best suited to projects involving repetition of units or when higherthan-average quality is demanded. Managers are able to make better informed decisions made during the delivery process, resulting in a better owner satisfaction. To testing of required building construction materials and to determine the quality and quantity of our required area of the building construction The CQAP details the systems and controls that GE has put in place so that the quality of the project will meet the requirements specified in the report. GE provides definition and overall management of the quality approach to be followed by its contractors and consultants. The quality of the RA implementation will be ensured through an integrated system of quality assurance performed by the Construction Manager and quality control provided by the contractors. GE’s Construction Manager is responsible for the day-to-day Coordination of quality assurance and quality control measures in the field. The growth in the significance of building maintenance (BM) as a proportion of the output of the construction industry has led to a growing awareness of the need to manage and maintain buildings effectively. In Saudi Arabia, practically the projects in Riyadh city based on the annual report from high commission for development of Riyadh City (HCDR) in 2014, the total governmental construction projects
was (2824) with total cost around SR 181 billion that not include the operation and maintenance projects that cost SR 10 billion in 2014. However, this segment of the industry struggles for improving the building maintenance industry in proper way. During the last decades, different quality management concepts, including total quality management (TQM), six sigma, lean management, Lean Six Sigma and International Organisation for Standardization (ISO) series of standards have been applied by many different organisations to improve business performance. Introducing the Quality Management concepts (QMCs) into the Saudi maintenance industry might be a step in the right direction to improve the current situation and resolve its problems. The main purpose of the present study is to evaluate the degree of readiness of Saudi building maintenance industry towards the implementation of QMC and the most effective quality management concept to be used in the industry. Therefore, this study identifies and assesses the available QMCs for BM industry. Several interviews and four focus group sessions were conducted. The perception of managerial about QMC is investigated and analysed. Results show a high degree of misunderstanding of QMC approach, tools and methodology in public sector. The study indicates several barriers impeding the implementation of QMC in the Saudi building maintenance industry.
Author Name : S.Nirmal & R.Saravanakumar
DOI: https://doi.org/10.5281/zenodo.834936
Keywords: Building industry, quality management concepts, building industry, public Sector.
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